Support and Returns - HebTroCo

Support and Returns

Guarantee

We’ve tested and perfected our garments. A lot. We want you to be able to rely on them every day and be completely satisfied with everything you order from us at HebTroCo. That is why all our clothing is guaranteed for life for manufacturing defects. If at any point your trousers become damaged, get them back to us and we will arrange for the item to be repaired or replaced or – if the item is no longer available – we will send goods of the same value. The guarantee does exclude damage that may have been caused by misuse, unusual wear and tear, accident or alteration, but we’ll always try and help you out whatever you’ve done.

Shipping

We ship to most places in the world. Places outside the EU don’t pay VAT. It’s all calculated in GBP pounds sterling. Your bank or paypal work out how much you need to pay us, not us. But we’re very reasonably priced.

Import Duty

Foreign countries have funny rules about things coming into their countries. We won’t mark down or under-declare your items when we ship them, so if you’re outside the European Union, you might get charged import duty when your trousers arrive in your country. We’re sorry about this, but it’s what happens and helps your country pay for bombs schools and hospitals or keep the roads clean or something.

Washing

Your HebTroCo trousers can be washed in a machine at home. Trousers should be washed inside out at 30deg maximum, with a minimal amount of detergent and NO fabric softener (as this can lead to discolouration and striping). The trousers should not be left wet inside the machine, but removed as soon as the cycle is complete and line/air dried. They must not be tumble-dried. After washing the trouser may feel a little tighter than when you took them off, but they will loosen up after an hour or so. Trousers will shrink in up to half an inch in the leg on first washing, but not in the waist.

Sizing Guide

Grab your favourite pair of jeans or trousers and a tape measure. Be prepared for a shock, as some jeans are “vanity” sized, and ours are not. Study the photos below and Note down each measurement as shown below and double each number. Compare your numbers with our sizes to make sure you get the right HebTroCo trousers. For leg length, please bear in mind that trousers may shrink up to half an inch on first washing.

But measure them properly! Not like this, below…

Don't measure the waist like this!

Measure them like this, below – pulling the waist band tight so that the front and back of the trouser are level.

Measure the waist like this

This is how we measure our “seat” dimension, measuring across at the bottom of the fly.

Seat Measurement

The knee…

Sizing4

The leg opening…

Leg Width

Waist 30″ 32″ 34″ 36″ 38″ 40″
Seat 40″ 42″ 44″ 46″ 48″ 50″
Knee 18″ 19″ 19″ 19″ 19.5″ 20″
Leg Opening 15″ 15″ 15″ 15″ 15″ 15″

Ordering

We want you to be happy with your purchase. We offer extensive sizing guides and full how-to-measure details. We are confident with our cut and fit. If you need more help please email us and we’ll do our best to sort you out.

If you order the wrong size then we can swap your trousers for a different size but items must be returned in an as-new condition. Our postage costs us £4.40 for UK items – you don’t have to, but sticking a fiver in the pocket will make our company more sustainable and help us cover the costs of getting your trousers exchanged. Thanks.

If you order the trousers and wish to return them due to a change of heart you can do so within 14 days of receiving them but items must be in an as-new condition.

In cases such as these you are required to cover the costs of returning the items to us.

If we have sent you the wrong size then please email us and we will sort out collecting or exchanging your items.

RETURNS DEPARTMENT
HebTroCo
First Floor
Melbourne Works
Melborne Street
Hebden Bridge
West Yorkshire
HX7 6AS

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