Delivery
We aim to dispatch all in stock items ordered before 1pm on the same day, Monday to Friday (except Bank Holidays).
Whilst we aim to ship all orders before 1pm, it’s not always possible due to workload and weather. We try our best though, and sometimes will even ship orders up to 3pm the same day.
The website 100% will send you an email on ordering, and when we dispatch. This might get lost in your Spam/Junk folder, but it’ll be there if you look. So long as you’ve provided the correct email address.
Any issues, email us on hello@hebtro.co and we’ll do our best to sort it. Don’t ring. Just email.
Shipping
All UK items are shipped from our local Post Office, using either “Signed For 48” or “Signed For 24” Royal Mail, or Special Delivery. You will receive tracking details when your order ships.
International items shipped tracked via Royal Mail. The cost for this is shown in the checkout before purchase. You will receive tracking details when your order leaves. Export orders do not get charged VAT (UK Sales tax) by us – saving 20% over standard prices. You could be liable for duty when the item arrives in your country. Please check locally with the relevant authorities if you are concerned about this.
Pre-order & Backorder items
If you order a backordered item (e.g. some jeans that need hemming) or a pre-order, the WHOLE order will not ship until ALL items in the order is ready to go. If you wish for the pre-order/backorder product to be shipped separately from in-stock products, please place separate orders and pay the required postage fee for each.
Returns
Returns are accepted within 14 days for an exchange or refund.
You are responsible for the cost of returning the item(s) to us. We recommend you used a signed for or tracked method of post.
Your item must be in its original unused condition, unless there is a manufacturing defect. If you have a cat/dog/hamster/fluffy pet, please ensure the items are free of pet hair or your items will be returned to you. If the items show signs of wear or are not in perfect condition, they will be returned to you. Washing, ironing, wearing “around the house for a day to check” is not cool – don’t do it.
In short, if you would like a full, no quibble refund, please return your item to us in a new and unused state, folded neatly as you received it. Do not screw it up and drop kick it into a parcel. Our garments are made with care so please be respectful. Don’t be a dick.
The following items are non-returnable:
- Bespoke items such as custom hemmed trousers
- Items purchased from TILI (Take It Or Leave It)
Christmas returns
We will accept Christmas gifts back for exchange/credit note until 14th January.
Exchanges
If your clothing item is in new condition, you may exchange your clothing item for a different size or colour.
You are responsible for the cost of returning the item(s) to us. We recommend you used a signed for or tracked method of post. We will cover the UK shipping cost to return the exchange to you. For overseas orders please contact us first.
Return your items to
Returns Department
HebTroCo
7 Topland Country Business Park
Cragg Vale
Hebden Bridge
West Yorkshire
HX7 5RW
Please include the order document you received with your order and a note explaining the reason for your return.
Questions?
Remember – be nice, and don’t be a dick.