Our usual 14 day returns policy is suspended for Christmas Coronavirus.
We will exchange anything sold from now until the end of January 2020 lockdown.
We are happy to restock any current product on sale, as long as it’s unused and resellable. Washing, ironing, wearing “around the house for a day to check”, rubbing on a pet – not cool – don’t do it
Please use our jeans sizing advice to get the right size, but don’t worry if things don’t work out. We’re more than happy to accept returns in an “as new” condition. The same goes for other garments too.
Your item doesn’t fit?
Don’t worry! We want you to be happy with your purchase. Return the item to us for an exchange. You will have to cover the cost of returning them to us, but we’ll post the exchanged replacements out to you at no extra charge.
Everything must be returned in an as new condition. Please keep hairy pets away from clothes whilst trying on. Please fold them carefully, as originally shipped (not folded down the front of the trousers for instance). Check they fit well before washing as we cannot accept washed trousers back. Ship them back to the address at the bottom of this page, with a note and your order number.
Trousers – How tight is too tight?
Our trousers do “give” as they break in – like a quality shoe. Our trousers stretch in a natural way where the material gives to fit you, and the way you wear your clothes, and the way you move.
Trousers -How long is too long?
100% cotton jeans may shrink up to a half inch in leg length only on washing. All our jeans come with an extra half inch to accommodate this.
Changed your mind?
If you order goods and wish to return them you can do so within 14 days of receiving them but items must be in an as new condition. You are also required to cover the costs of returning the items to us. A note explaining what’s wrong helps too.
RETURNS DEPARTMENT
HebTroCo
Top Land Country Business Park
Cragg Vale
Hebden Bridge
West Yorkshire
HX7 5RW