Delivery

We aim to dispatch all in stock items ordered before 1pm on the same day, Monday to Friday (except Bank Holidays).

It might not always be possible due to workload and weather. We always try our best, and sometimes will even ship orders up to 3pm the same day.

You will receive an order confirmation email followed by a shipping confirmation email. These may get lost in your Spam/Junk folder, but will be there if you look (so long as you’ve provided the correct email address).

Any issues, send us an email to hello@hebtro.co and we’ll be happy to help you out.

 

UK

(England, Scotland & Wales excluding Scottish Highlands and Islands)

DPD Next Day (Mon-Fri): £5.95

Order before 1pm to get your HebTroCo parcel delivered the next working day by DPD. Includes tracking and you will also receive a 1-hour SMS/email notification with the expected delivery time.

DPD Saturday: £12.50

Not going to be at home during the week? Pick this delivery option to get your parcel delivered by DPD on Saturday. Includes tracking and you will also receive a 1-hour SMS/email notification with the expected delivery time.

You can select this delivery option at any point during the week. Cutoff for orders delivered on Saturday is 1pm on a Friday. If you order after 1pm on Friday and select DPD Saturday, your order will not arrive until the following Saturday.

 

International

You will receive tracking details when your order leaves.

Export orders do not get charged UK sales tax (VAT)

All International orders are shipped on a Delivered at Place (DAP) basis. This means that the price paid at checkout does not include any import duties, customs charges or local taxes that may be applied by the destination country.

Any additional charges arising from the import of your order are the responsibility of the customer. These may include customs duties, import VAT, local taxes and courier clearance or administration fees.

We include a statement of UK origin with all our parcels which may permit you access to a zero or reduced tariff upon receipt of goods in your country under the UK EU Trade and Cooperation Agreement (TCA).

Your local customs authority or delivery company will contact you if payment is required before your parcel can be delivered.

HebTroCo has no control over these charges and cannot predict what they may be.