Delivery

We aim to dispatch all in stock items ordered before 1pm on the same day, Monday to Friday (except Bank Holidays).

It might not always be possible due to workload and weather. We always try our best, and sometimes will even ship orders up to 3pm the same day.

You will receive an order confirmation email followed by a shipping confirmation email. These may get lost in your Spam/Junk folder, but will be there if you look (so long as you’ve provided the correct email address).

Any issues, send us an email to hello@hebtro.co and we’ll be happy to help you out.

UK

Shipped from our local Post Office, using either Tracked 48, Tracked 24, or Special Delivery.

International

Shipped from our local Post Office via Royal Mail. The cost for this is shown in the checkout before purchase. You will receive tracking details when your order leaves.

Export orders do not get charged UK sales tax (VAT), however we will collect local import tax and duties for your country where applicable. You will see the breakdown of these fees in checkout.

If you are not charged tax and/or duties in checkout, you may be liable to pay a fee when the parcel arrives in your country. We include a statement of UK origin with all our parcels which may permit you access to a zero or reduced tariff upon receipt of goods in your country under the UK EU Trade and Cooperation Agreement (TCA).

You will receive tracking details when your order leaves.