Returns & Exchanges
Returns & Exchanges are accepted within 14 days for an exchange or refund.
Please return your order to:
Returns Department
HebTroCo
7 Topland Country Business Park
Cragg Vale
Hebden Bridge
HX7 5RW
You are responsible for the cost of returning the item(s) to us. We recommend you used a signed for or tracked method of postage.
Your item must be in its original unused condition, unless there is a manufacturing defect. Please take care to fold the item neatly, as you received it.
We are a very small team so process all returns and exchanges on Tuesday and Wednesdays. Your parcel may display that it has been delivered, but it may take a few more days before it is processed. Please bear with us.
To minimise delays, please include the order document you received with your order and a note explaining the reason for your return.
The following items are non-returnable:
- Socks
- Items purchased from Seconds & Sample Sales
Christmas returns
We will accept Christmas gifts back for exchange/credit note until 14th January.
Exchanges
If your clothing item is in new unworn condition, you may exchange your clothing item for a different size.
You are responsible for the cost of returning the item(s) to us. We recommend you used a signed for or tracked method of post. We will cover the UK shipping cost to return the exchange to you. For overseas orders please contact us first.
To minimise delays, please include the order document you received with your order and a note explaining the reason for your return.